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Our expertise can help you from the basics of sorting out and tracking your order, learning the nitty-gritty about LenticulArt, or more advanced support!

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Frequently Asked Questions

Socials
What is 'Socials'?
Our vision for socials is to create a highly focused page where artists and club members can post, comment and interact with one another, receive updates about LenticulArt and play games and win prizes! Our goal is not to reinvent the wheel and go against other social media platforms such as Instagram, Discord, etc. Socials will add to the uniqueness of the LenticulArt community and create a hidden space right here on this platform that only artists, club members and registered accounts will know about!
How can I check out 'Socials'?
Click Profile and if you aren't signed in, you will be asked to do so or create an account. From there you will find a tab section called Socials. Click there to see what it's all about!
How can I contribute to 'Socials'?
You will either need to be a published artist through our Create & Earn program or on a paid club membership.
When will 'Socials' be available?
Currently, there is no date that this may be launched. Our team is focused currently on growing LenticulArt and improving core features. Socials will be a project in the making once we have built a foundation.  
Club
When will 'Club' be available?
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My Account
How can I reset my password?
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Subscriptions
How can I join the 'Club'?
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How can I cancel a subscription?
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Settings
What will Settings do?
Well as you may imagine, in settings we want you to be able to control and customise your expereince on LenticulArt. This means your marketing preferences, update password. Change username. Control payment methods and so on!
Why is this not a feature yet?
LenticulArt uses a powerful website building tool and currently there is no clear method of creating such a use case. However, you will still be able to control options such as marketing material in emails, payment methods through your browser, and update passwords when signing in.
Orders
How can I track my order?
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Refunds
Can I Refund my order?
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How can I refund my order?
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Subscriptions
How can I manage my subscriptions/memberships?
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Discounts
How can I receive discounts?
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How do I apply discounts?
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Shipping
Where do we ship to?
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How long will shipping take?
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Why do we charge extra for shipping?
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How is the shipping cost calculated?
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What if my shipment is damaged or lost?
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Mounting
How are LenticulArts mounted to the wall?
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I don't want to or can't mount to the wall, what can I do?
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Sizing
What sizing options are offered?
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Why do different sizes change the recommended viewing distance?
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Frames
What options are there when selecting a frame?
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Why are frames only available for large LenticulArts?
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How much do they cost?
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Can I order just a frame?
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RGB
What does the RGB lighting do?
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How is the RGB lighting powered?
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How much does it cost?
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Why is it only available for large LenticulArts with a selected frame?
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Can I change the brightness?
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Can I change the colour?
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Artists
How can I become a published artist?
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How much is an artist's commission?
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When do artists get paid?
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Artists T&Cs
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Charity
What charities are supported?
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How much is donated to charities?
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When do we donate to charities?
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